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Anthropose - Get Give Change

Customer Care Specialist

WHAT WE ARE LOOKING FOR

Anthropose is seeking for a diligent, out-going and empathetic customer care specialist to join our team.

OUR IDEAL CANDIDATE

The Checklist:

  • Have you every experienced bad customer service?
  • Do you believe in the power of good customer service?
  • Are you business-savvy?
  • You welcome constructive criticism and use them to provide immacualte customer experience?
  • You are a team player.
  • You think status-quo is boring.

If you answered Yes, to all of the points mentioned above, then you could be our next Customer Care Specialist. Yaaaay!!

RESPONSIBILITIES

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions to customer’s problems and predicament.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Work to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.

REQUIREMENT

  • BA/BS degree.
  • Previous work experience highly regarded.
  • Strong desire to solve and handle experiential issues.
  • Eloquent conversational and inter-personal skill.
  • Comfortable using computers, social media and phone to solve customer issues.

Location: 3rd Floor, Malla Complex West Wing, Tripureshwor, Kathmandu, Nepal.

Department: Customer Care

Deadline: 15th June, 2017

APPLY

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who believe in the impossible and the aspirations.

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