WHAT WE ARE LOOKING FOR

Anthropose is seeking for a diligent, out-going and empathetic customer care specialist to join our team.

OUR IDEAL CANDIDATE

The Checklist:

  • Have you every experienced bad customer service?
  • Do you believe in the power of good customer service?
  • Are you business-savvy?
  • You welcome constructive criticism and use them to provide immaculate customer experience?
  • You are a team player.
  • You think status-quo is boring.

If you answered Yes, to all of the points mentioned above, then you could be our next Customer Care Specialist. Yaaaay!!

RESPONSIBILITIES

  1. Resolve customer complaints via phone, email, mail, or social media.
  2. Use telephones to reach out to customers and verify account information.
  3. Greet customers warmly and ascertain problem or reason for calling.
  4. Cancel or upgrade accounts.
  5. Assist with placement of orders, refunds, or exchanges.
  6. Advise on company information.
  7. Take payment information and other pertinent information such as addresses and phone numbers.
  8. Place or cancel orders.
  9. Answer questions about warranties or terms of sale.
  10. Act as the company gatekeeper.
  11. Suggest solutions to customer’s problems and predicament.
  12. Inform customer of deals and promotions.
  13. Sell products and services.
  14. Work to ensure proper customer service is being delivered.
  15. Close out or open call records.
  16. Compile reports on overall customer satisfaction.
  17. Handle changes in policies or renewals.

REQUIREMENT

  1. BA/BS degree.
  2. Previous work experience highly regarded.
  3. Strong desire to solve and handle experiential issues.
  4. Eloquent conversational and inter-personal skill.
  5. Comfortable using computers, social media and phone to solve customer issues.

Location: 3rd Floor, Malla Complex West Wing, Tripureshwor, Kathmandu, Nepal.

Department: Customer Care

Deadline: 30th March 2018

 

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